-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
1
0
0
HP Recommended
1
0
0
HP Recommended
HP Recommended
For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you. Best Regards.
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is a troubleshooting guide shared by @wes_notebooks . Thanks Wes!
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset.
Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera.
TIP: You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
