Drivers for SynaptiTcs SMBus Touchpad Windows 10 and Drivers for Mouse

[barson43]

Do you want me to uninstall the current driver?

[Paul_Tikkanen]

Hi:

After you uninstall the current driver, restart the PC and try manually installing the driver again that Ub6424 gave you.

I think you will still get the unsupported operating system error when you run the driver.

The driver OS checker knows that you are trying to install the driver on a newer build of W10 (21H2) and not version 1909.

I still don't understand why that driver which is on your notebook's support page will not manually install.

[barson43]

tried to update and still received the same message  Thanks for all your help.  I really appreciate it.

[ub6424]

Did you do the manual driver update that @Paul_Tikkanen  suggested ?

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I will have to raise the white flag of surrender on this problem.

[barson43]

I tried to but still didn't correct my situation.  I want to thank you for all of your assistance.  It's very much appreciated.

[ub6424]

Hello @barson43 

The touchpad could be defective or the ribbon cable (of touchpad system board) is no longer 100% seated, has come loose. This could only be verified by a visual inspection.

Last try before the device should be opened is:

(1) Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

(2) Let ME BIOS be installed until it's completely done !

(3) Start windows

(4) Shutdown computer

(5) Disconnect Charger

(6) Press and hold <power> button for a least 30 seconds

(7) Connect Charger

(8) Start windows and check touchpad again ...

Download -> HP 15 Maintenance and Service Guide

Page 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Thanks @Paul_Tikkanen for great help

Good luck

[barson43]

I ran  ME BIOS and it stopped with the above location.

https://nam12.safelinks.protection.**bleep**/?url=https%3A%2F%2Fftp.hp.com%2Fpub%2Fsoftpaq%2Fsp10550...

[ub6424]

Please take picture and post it here.

[barson43]

Here's what i could get