• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hello,

my new laptop is not connecting to lan or wireless netwrok. hence I checked the devices in device manager, and found that drivers are missing. Providing the hardware ids below for refernce

 

Your help is highly appreciated.

Thanks,

 

 

Bluetooth controller - PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00
Etherneyt controller - PCI\VEN_10EC&DEV_8136&SUBSYS_2211103C&REV_07
Network controller - PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCI Device - PCI\VEN_10EC&DEV_5229&SUBSYS_2211103C&REV_01
PCI Simple Comm Ontroller - PCI\VEN_8086&DEV_9C3A&SUBSYS_2211103C&REV_04
SM Bus Controller - PCI\VEN_8086&DEV_9C22&SUBSYS_2211103C&REV_04
USB COntroller - PCI\VEN_8086&DEV_9C31&SUBSYS_2211103C&REV_04

4 REPLIES 4
HP Recommended

Drivers for Windows 8.1 (64-bit) and Windows 7 (64-bit) are here.

 

You did not identify the installed operating system.

 

Identify the wireless network adapter by using the device manager. Right-click on devices that need drivers and select properties. Then  look at the following image to see how to get the information we need to help you. Post the PCI\VEN string here in your thread so we can identify which one it is.

 

hardware ids wireless device.PNG

 

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Dear expert,

thank you for your prompt answer. Please find below details you had mentioned in your reply.

 

OS - Windows 7 64 bit

 

Bluetooth controller - PCI\VEN_1814&DEV_3298&CC_0D11
Ethernet controller - PCI\VEN_10EC&DEV_8136&CC_0200
Network controller - PCI\VEN_1814&DEV_3290&CC_0280
PCI Device - PCI\VEN_10EC&DEV_5229&CC_FF00
PCI Simple Comm Cntroller - PCI\VEN_8086&DEV_9C3A&CC_0780
SM Bus Controller - PCI\VEN_8086&DEV_9C22&CC_0C05
USB COntroller - PCI\VEN_8086&DEV_9C31&CC_0C03

 

Once again, thanks a lot for responding to my question.

 

Thanks,

HP Recommended

@mk79 wrote:

Dear expert,

thank you for your prompt answer. Please find below details you had mentioned in your reply.

 

OS - Windows 7 64 bit

 

Bluetooth controller - PCI\VEN_1814&DEV_3298&CC_0D11 Ralink Bluetooth 4.0
Ethernet controller - PCI\VEN_10EC&DEV_8136&CC_0200 Realtek RTL8102E Family PCI-E Fast Ethernet NIC
Network controller - PCI\VEN_1814&DEV_3290&CC_0280 Ralink Wifi 802.11n
PCI Device - PCI\VEN_10EC&DEV_5229&CC_FF00 Realtek media card reader
PCI Simple Comm Cntroller - PCI\VEN_8086&DEV_9C3A&CC_0780 Intel IMEI driver software
SM Bus Controller - PCI\VEN_8086&DEV_9C22&CC_0C05 Intel chipset driver
USB COntroller - PCI\VEN_8086&DEV_9C31&CC_0C03 Intel USB 3.0 eXtensible host controller

 

Once again, thanks a lot for responding to my question.

 

Thanks,


Let me know how these drivers work out.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended
Dear Expert I have hp 15-r014tu. I am unable to find driver for Bluetooth and wifi driver software.. Please give the link from where I can download .... Please help
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.