Dv4 laptop screen won't turn on

[Fufubear]

Hi, I have an HP pavilion dv4 and recently it has been having problems. The screen won't turn on upon start up. I can hear the fans going, the little keyboard lights and whatnot come on and when I press the caps lock the light will come on and off like normal. The screen isn't totally pitch black either, it is illuminated but still blank/black. I have tried unplugging the laptop, taking out the battery and holding the power button down for a minute a few times now and while it worked a couple days ago it no longer seems to help. Any ideas on what the issue could be? And any suggestions of where to go/ who to see about this if I can't figure it out on my own? Thanks.

[Siby_M]

Hi,

Please follow the steps in the following Document and let me know the results so that we can isolate and identify the issue in a better way.

Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly: http://support.hp.com/us-en/document/c01443371

Please let me know the results so that I can try helping you further. Thank you.

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[JoColl]

Mine is doing the same thing. Haven't been able to use it for a year.  Any solution you can help me with? Thanks.

[Mrstenter]

Hey JoColl,

I understand you are having issues with the laptop not starting. Could you provide me with the Modlel and the current Operating System.

You could try this document for assistance on the Bios.

http://support.hp.com/us-en/document/bph07110

If you are not sure of the model and OS try following this document.

http://support.hp.com/us-en/document/c00033108

Please let me know if you require further assistance.

Thanks

[JoColl]

Thanks. I sure can use some help because I have been unable to use my HP laptop for over a year because the screen will not come on. The laptop turns on but there is no screen , it is blank. Every once in awhile it will flash on for a second. MODEL HP PAVILION NOTEBOOK. Windows Vista.MODEL DV47-1300. 

[Mrstenter]

Hey JoColl,

Thanks for the information. If you follow this document it should give you great results.

http://support.hp.com/us-en/document/c01997899

Thanks

[JoColl]

Thank you so very much for responding so quickly. I do have a question before I start. Will this remove what I have on the laptop ?

[Mrstenter]

Hey JoColl,

No, it will give you some options before doing a restore.

This document will help as well. I would start with it and if you do not get results then look at recovery options.

http://support.hp.com/us-en/document/c00480483

Thanks