El dispositivo USB\VID_0000&PID_0002\5&393a053e&0&2 tuvo un problema al iniciarse.

[johnrivera]

Se configuró el dispositivo USB\VID_0000&PID_0002\5&393a053e&0&2.

Nombre del controlador: usb.inf

GUID de clase: {36FC9E60-C465-11CF-8056-444553540000}

Fecha del controlador: 06/21/2006

Versión del controlador: 6.3.9600.16384

Proveedor del controlador: Microsoft

Sección del controlador: BADDEVICE.Dev.NT

Clasificación del controlador: 0xFF0000

Id. de dispositivo correspondiente: USB\DEVICE_DESCRIPTOR_FAILURE

Controladores superiores: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

Dispositivo actualizado: false

Me sale este error, en administrador de dispositivos sale Dispositivo USB desconocido (error de solicitud de descriptor de dispositivo), por lo que he podido ver es un controlador microsoft

[Sparkles1]

HI johnrivera,

Welcome to the HP forum!

Thank you for your inquiry. I will try my best to assist you.

This is an English speaking forum. I have used Google translator to read your post.

I understand that you are getting a usb error in Device Manager. Here is a link to a Microsoft  on Error codes in Device Manager in Windows.  You can try updating the driver in Device Manager. 

Open Device Manager

Locate the  USB and right click on it, you should see an option to update drivers.

You can run the HP Support Assistant, to help with updating drivers and  issues. You can also try running MS Fix It ( Windows 7 & lower) or the built in troubleshoooter in Windows 8.

Press Windows key +C to open charms

Type in" troubleshoot USB"  in the search bar and follow  the prompts.

If this has nor alleviated the issue, would you please provide me the exact model of your computer and the operating system you are running.  How Do I Find My Model Number or Product Number?

[johnrivera]

Hola, ya hice lo de clic derecho en el controlador y sale que ya tiene el mejor controlador

El equipo es HP Pavilon dv6-6077LA

El problema persiste

Gracias

[Sparkles1]

Hi johnrivera,

Thank you for your response.

I would suggest you try uninstalling the USB in device manager and then reinstall.  Here is a link to the latest drivers for your computer HP Pavilion dv6-6077la Entertainment Notebook PC Drivers. Under Chipset is the USB 3 drivers. Check to ensure you have the latest and if not download and install the updated drivers.

Are you still running Windows 7?

Please let me know if this is resolved.