Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I don't see a Discussion Board for lap tops, so if I need to post elsewhere, kindly tell me where to find the correct board.

 

I recently installed a new hard drive and reinstalled Win7 Professional. I can't figure out how to to turn on and re-program my fingerprint scanner. I'm certain the driver is installed. Can someone help, please? Thank you

 

 

P.S. This thread has been moved from Business PCs - Compaq, Elite, Pro to Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE - HP Forums Moderator

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You will find the elitebook notebook forum at the link below.  It is found under the Moblie heading.

 

/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274

 

Now to your question...in addition to having the fingerprint reader driver installed, you also need to install the Protect Tools Security Manager software in order to enroll your fingerprint.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

You will find the elitebook notebook forum at the link below.  It is found under the Moblie heading.

 

/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274

 

Now to your question...in addition to having the fingerprint reader driver installed, you also need to install the Protect Tools Security Manager software in order to enroll your fingerprint.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

HP Recommended

Thank you. I will install the recommended. Thank you also for pointing me to the proper forum.

HP Recommended

You're very welcome.

HP Recommended

Is there any way to set this up without installing hp protect tools, just I found that software didn't work with a lot of programs and slowed down my laptop considerably

HP Recommended

The link is no more working. Can you please point me to the correct URL?

I tried sp44868.exe but no luck

 

Thanks

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.