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‎07-10-2016 11:29 PM

HP Recommended
Product: 820 g3

Hi, recently received a couple of 820 G3's & went to install an extra 4gb ram into the spare dimm slot, i purchased the correct ram - http://www.kingston.com/en/memory/search/?partid=kcp421ss8/4  however the metal clips for the spare dimm slot are shorter then Dim1 & therefore the ram doesn't fit.

 

Can anyone explain what's going on, its making me feel stupd, the clips dont extend or at least not without force whch I dont want to do in fear of breaking them.

5 REPLIES 5

‎07-10-2016 11:43 PM

HP Recommended

Hi,

 

Please use part number on page 40 of the following manual to order RAM from HP.

 

          http://h10032.www1.hp.com/ctg/Manual/c04887199.pdf

 

Regards.

BH
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‎07-11-2016 12:09 AM

HP Recommended

Thanks Banhien, so you are saying I have to use that HP ram for the additional slot the kingston ram can only be used in Slot 1?

‎07-11-2016 01:15 AM

HP Recommended

Hi,

 

Do they (old and new) have same shape, same size ? Please check the above document to see part number (note: HP part number even Kingston RAM) on the old slot.

 

Regards.

BH
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‎07-11-2016 02:24 AM

HP Recommended

Its all very odd, the original ram & the kingston are exactly the same, the new ram fits in slot 1 & the original ram doesn't fit in slot 2.  As mentioned the metal clips are shorter on slot 2.

‎07-11-2016 10:02 AM

HP Recommended

TreeFingers.

 

This may help???

 

HP EliteBook 820 G3 Notebook PC - Remove/Replace videos

 

http://h20464.www2.hp.com/results.htm?SID=7815289&MEID=07E15A5D-4006-405F-818E-406F35690E1B

 

Click on memory.

 

REO

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