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‎07-19-2014 05:39 PM - edited ‎07-19-2014 05:46 PM

HP Recommended

Hello all,

 

I am a new forum user and new owner of an HP Elitebook 8560p notebook. I purchased the laptop second-hand from a shop near my house. I had to clean the dust out of the inside and repaste the processor, oil the fan as well, but now my machine is working great. I have the core i5 model.

 

Here is my issue:

 

Bringing the notebook home, I powered it up and during the boot process there were weird checksum validations and things did not go fluidly, but it did boot into Windows 7. The weirdness (specifics not important) led me to believe that the notebook was running an illegally obtained copy of Windows. I proceeded to attempt to 'Restore Factory Defaults', which did not work (various errors, I believe the Recovery partition to be corrupted), and so I clean installed my own legit copy of Windows 7 Ultimate x64.

 

Installation smooth, had already downloaded the Broadcom Wifi driver and installed it via USB. Installed all other drivers successfully, updated the bios, etc. Everything works great, except that in the device manager, there is still an 'Unknown Device'. Okay, no problem.. I right click, go into driver details and attempt to ascertain the Hardware ID (the typical way to find unknown drivers), and under the Hardware Ids tab it also says 'Unknown Device'.

 

After thinking about it, I realized there was no biometrics tab in the device manager and no way to run the fingerprint sensor (one of the most exciting features of this laptop for me). Now, I know this sounds cliche, but I've tried... everything.

 

Tried a hard reset, discharging all of the flea power and restoring BIOS defaults. Nothing. I tried a BIOS rollback and then a Scan for new hardware in device manager. Nothing. I have installed and uninstalled SO MANY versions of the Validity driver, to no avail. Have installed HP ProtectTools and uninstalled multiple times with no success. I've tried so many combinations of installs, restarts, uninstalls, device manager scans, etc. Lots of websites, and threads on this forum, have different fixes and procedures that have worked for others with this or similar Elitebook/probook models...none of them work for me.

 

I thought I was getting closer earlier when I read somewhere that the hardware recognition is dependent on certain windows services being enabled (Cred Manager, RPC, Windows Biometrics), so I enabled them and set them to startup automatically. Next, I enabled all Biometrics related Group Policies. Restarted, uninstalled the 'Unknown Device', reinstalled Validity drivers, tried several scans for hardware, all kinds of stuff. Nothing. Nothing at all. Still no Biometrics tab, just an unknown USB device, and I'm ready to punch myself unconscious.

 

Am I missing something? Did one of the Windows Updates (there were like 170 to install when I clean installed Ultimate 64 bit) ruin my fingerprint sensor's functionality? How do I get this to work?

 

Killing me. Can't use one of the coolest components of my machine, and every time I wake from sleep or boot up from cold I get the unknown device popup constantly reminding me of my failure.

 

Typically, with any tech issue I just google and google until I can get it done myself. I've never joined a forum to ask questions or inquire for help before in my life, but this...... this has me stumped. Any advice/suggestions/known fixes appreciated. MODS- if this is in the wrong forum I apologize, and feel free to move it to the appropriate subforum.

 

Thanks in advance!

 

EDIT: This notebook is 1 year out of warranty, so suggesting HP support is useless.

 

1 REPLY 1

‎07-22-2014 10:11 AM

HP Recommended

Hi BrandonM189,

 

Welcome to the HP Support Forums!  :generic:

 

I am sorry to hear that you are having trouble with the Fingerprint sensor on your HP EliteBook 8560p Notebook PC. Your notebook is a Business computer and you will get your the best answer on the commercial forum. You can post here at the HP Enterprise Business Community.

 

In the meantime here is the HP EliteBook 8560p Notebook PC that may have the information that you need.

 

I hope this information helps.

 

Take care and have a great day!

I worked on behalf of HP.
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