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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2016 07:26 PM

HP Recommended
Product: Elitebook 8570w
Operating System: Microsoft Windows 10 (64-bit)

I have tried numerous methods to enable the fingerprint reader on my Elitebook in WIndows 10. The driver is installed and up to date and I have tried HP Simple Pass. I can't see the settings to set up the fingerprint reader either within HP Simple Pass of Windows settings. I have also tried changing the settings in the registry to allow biometrics. Please could you advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2016 08:11 AM

HP Recommended

Hi:

 

You should be able to enroll your fingerprint by using the newer HP Client Security Manager software.

 

Uninstall the simplepass software first and reboot before installing the CSM software.

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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3 REPLIES 3

‎02-15-2016 08:11 AM

HP Recommended

Hi:

 

You should be able to enroll your fingerprint by using the newer HP Client Security Manager software.

 

Uninstall the simplepass software first and reboot before installing the CSM software.

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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‎03-08-2016 09:12 PM

HP Recommended

Worked perfectly. Thanks.

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‎03-09-2016 06:48 AM

HP Recommended

You're very welcome.

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