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‎01-08-2013 10:36 AM

HP Recommended

Hello,

 

My computer is a HP Probook 4530s, Win 7 Pro, and I am the only administrator, so I don't have any other support.

 

I'm receiving the following error after entering password and/or fingerprint authentication:

 

 cAfee Endpoint Encryption for PC v6.1

EpePC has been corrupted (error92h)

 

Even thou the error message appears to be for a McAfee encryption product, in reality it is Drive Encryption for HP ProtectTools which was apparently modified from the McAfee product.

 

The problem started after using a third party defragmenter set to do a boot time defrag.    I believe the defrag software moved some "unmovable" files thus corrupting the harddrive.  I have attempted to use several recovery boot disks, e.g. Wintech, EEtech, DiskTech.  I have narrowed the correct (?) utility down to "DiskTech2011".  I have followed the instructions provided with the recovery tool but receive the following error after attempting to authenticate with the .dat file on the USB drive:

 

Error EE120009

Recovery Key Data Invalid

 

The recovery key file should be valid, as it was created (2/21/2012) at the time of initial encryption, so I don't know why it won't work.

 

Within the last two months I did all the HP updates that were available so I assume that I have the latest version of Drive Encryption for HP ProtectTools, but I don't know for sure.

 

I notice in the BIOS Security, User Management, HP ProtectTools Users setting that I am a "user".  Is this what it should be, or should I be an administrator?

 

I have not done a fixmbr, as I believe the mbr is controlled by the encryption software, so I may make things worse than they already are by doing a fixmbr.  But I am not sure?

 

Any suggestions on how to get DiskTech2011 to accept my recovery key, or any other suggestion on how to access my data would be appreciated.

 

 

 

2 REPLIES 2

‎01-09-2013 10:24 AM

HP Recommended

I work for HP.

 

If DiskTech fails to allow you read access, there is no other customer based option to take.

 

If you're able and willing to send the drive to HP, there is further action that may result in restoration of the data.  This process does take some time, but is worth considering if the data on the drive was not backed up and cannot be replaced.

 

The HP Support Center can log a call and send the information to the appropriate team, who will contact you with instructions for sending the drive and encryption key in to HP.

I am an HP employee

‎01-09-2013 11:58 AM

HP Recommended

Thank you for the reply.  Not really the answer I was hoping for, but it is the answer I expected.  I have started the re-imageing process on the computer, and will be much more diligent about future backups

 

Thanks again

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