• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-04-2013 02:34 PM - edited ‎11-04-2013 02:40 PM

HP Recommended

My equipment: HP Pavilion dv6-7070sw Entertainment (still on warranty)

 

I have a problem with biometric hardware. It stopped working without any reason. I could log in the system, but when I tried to use it to log in to my e-mail website it stopped working. LED does not light. It's totally dead. There is an error in device manager "Unknown device". Biometric device is missing. Reinstalling HP Simple Pass and drivers using HP Recovery Manager didn't solve the problem. I see only information that Windows shutdown device because of error code 43. I don't see any information about HP drivers for biometric equipment but only Windows drivers. I unistalled device throughdevice manager and HP Simple and install it again (with update from HP Support Assitant), installation was complted correctly, but it doesn't solve the problem. It seems that biometric device is dead and HP Simple is ok.

When I try to intall driver manual through device manager I see Windows information that device already has actual drivers (what is not true).

This is Authentec fingerprint device or Validity sensor (in HP Simple Pass I see Authntec but i HP Recovery Manager Validity Sensor).

 

What I should to repair biometric device?

 

1 REPLY 1

‎04-15-2014 06:59 PM

HP Recommended

I have managed to remedy this problem by looking at my usb devices in your device manager (go through Control panel / System). Look for the device with the little yellow triangle with the exclamation mark. High light it and delete it. After a reboot, your biometric should be operable.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.