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- Error in sensitivity with pen stylus creating 'drag'?

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06-07-2018 04:24 PM
Hi, for some reason when drawing with my HP Spectre x360 - 13-ae00fna, it creates some drag when i lift off the screen. I currently have a glove to prevent my hand input creating lines or causing issues and completely blocks out drawing with it, so this cant be the issue. Here is an example of what happens as its difficult to describe.
As seen highlighted on "jumped" in red, there are flicks which i dont apply pressure to, further seen when doing single dots on the screen. I have re-caliberated the screen to try and make it pick up accurately. However, this hasnt fixed it. From what I see, the cursor gets stuck in a single point nearby - almost as though it cant fully detect the exact location of the pen, and then drags upon contact to the correct location. This happens especially if im writing faster/drawing faster but happens about 50-70% of the time depending on what im doing.
Thanks.
06-08-2018 12:12 PM
@UON,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the pen not working correctly. Don't worry as I have a few suggestions which should help you resolve this issue.
After reviewing your post regarding the Active pen, I would suggest you to update the Bios and Chipset drivers on your PC from our HP Support website, using this link.
I would recommend you install the latest HP Pen control: https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84007.exe
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
If the issue persists, uninstall the keyboard drivers from device manager and restart the computer.
- Please right-click on start>select device manager>Expand Keyboards>Right-click on the listed drivers and uninstall them. Then restart the computer and check again if the issue is fixed.
- If it continues, please replace the stylus battery and check again if it gets resolved.
- If it persists, please try to perform the prescribed troubleshooting steps from this link: HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working
I hope this should do the trick. Let me know how it goes for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee
