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Gracie67
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Error message code OXC4EB8000 all lights flashing and cant do anything. New printer today

HP Recommended
HP ENVY 4527
Microsoft Windows Vista (64-bit)

Bought printer today downloaded setup and printed test page which I then scanneds requested all ok. Then printed a document all ok , the second document I got an error message as above and all icons now flashing and cant stop them. Please help.

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A4Apollo
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Hi! @Gracie67, Thanks for stopping by HP forums!

 

I understand you are getting error  OXC4EB8000 on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

 

Also, if the issue persists try updating the printer firmware and check if it helps.

 

Link to update the printer firmware.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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Gracie67
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Thank you for your reply. I did try your recommendation but it still didn't clear the error messages. I managed to talk to HPSupport who asked me to do exactly what you had suggested and because it didn't work they said it was a hardware issue and I should return it to a shop for a replacement. Now very happy with the replacement all working beautifully. Thank you
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Chimney_83
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Thanks for the reply and glad to hear that the printer was replaced and is working fine. 

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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