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Isaiah_4
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Error occured when trying to factory reseting my laptop

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HP 15 notebook
Microsoft Windows 10 (32-bit)

Everytime i try to factory reset my laptop it stops at 32% and says error occured undoing changes made. What should i do to get it to reset?

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visruth
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Hi,


Use recovery media that you should've created after first setup of this notebook, to factory reset


Regards

Visruth
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hpda482
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Windows 8 /10 allows you to create a recovery drive (USB) or system repair disc (CD or DVD) that can be used to troubleshoot and restore your PC. In your case, you use it.

 

How To Use a Recovery Drive or System Repair Disc

Step 1. Insert the recovery media into your PC and restart. Your PC should boot from the recovery media automatically.
Step 2. When your PC booted from the recovery media, you’ll have options for troubleshooting and repairing your PC. You can refresh and reset your PC or access advanced options to use system restore, recover from a system image, or automatically repair your computer.

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