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LarryABC
Level 1
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Message 1 of 3
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Error system locked

HP Recommended
Inspiron 17r 7720
Microsoft Windows 8 (64-bit)

Had ahrddrive crash and now I can't change my boot options , keeps telling me wrong password and then after 3 tries I get system locked messageunlock hint number 6F9C6EA7 Thank you

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REO51ST
Level 16
25,082 24,632 3,567 8,026
Message 2 of 3
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HP Recommended

@LarryABC

 

That is a HEX halt code and we do not have a master pass code generator for that type of code”YET.”

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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LarryABC
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Thank you, I will report results here.
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