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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 03:29 PM

HP Recommended
Product: Inspiron 17r 7720
Operating System: Microsoft Windows 8 (64-bit)

Had ahrddrive crash and now I can't change my boot options , keeps telling me wrong password and then after 3 tries I get system locked messageunlock hint number 6F9C6EA7 Thank you

2 REPLIES 2

‎05-15-2017 03:50 PM

HP Recommended

@LarryABC

 

That is a HEX halt code and we do not have a master pass code generator for that type of code”YET.”

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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‎05-15-2017 04:22 PM

HP Recommended
Thank you, I will report results here.
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