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MsTeeEss
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FAILURE ID: PG844M-7AR8JK-MFPV6K-60AU03 WILL I NEED A NEW HARD DRIVE?

HP Recommended
HP NOTEBOOK PC (ENERGY STAR)

MY PRODUCT # IS:   J8X12UA

MODEL # IS:  15-1039wm

SERIAL # IS:   [Personal Information Removed]

 

MY QUESTION IS THIS ... WILL I HAVE TO REPLACE THE HARD DRIVE? I JUST BOUGHT THIS COMPUTER AND IT'S OUT OF WARRANTY. 

 

 

****PLEASE, PLEASE HELP****

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GBL84
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HP Recommended

Hello @MsTeeEss,

 

Sorry to know !!

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

  

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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