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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 07:00 PM

HP Recommended
Product: Hp notebook
Operating System: Microsoft Windows 10 (64-bit)
I tried to do a restore or recovery and it popped up with the FBI debug mode and says a really bad thing happened My computer will not let me do anything with it except for turn it off
1 REPLY 1

‎02-14-2017 10:38 AM

HP Recommended

@Melissaspencer

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry for the bad news, but this is a known virus infection, and in these cases, there are the steps you need to follow:  http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/I-think-I-have-a-virus-what-can-I...

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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