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Melissaspencer
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FBI-debug mode

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Hp notebook
Microsoft Windows 10 (64-bit)
I tried to do a restore or recovery and it popped up with the FBI debug mode and says a really bad thing happened My computer will not let me do anything with it except for turn it off
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WAWood
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@Melissaspencer

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry for the bad news, but this is a known virus infection, and in these cases, there are the steps you need to follow:  http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/I-think-I-have-a-virus-what-can-I...

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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