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kinchaninlondon
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Factort processing error occured

HP Recommended
Elitebook FolioG1
Microsoft Windows 10 (64-bit)

I tried to recovery PC but failied.

Screen is red and telling 951.***ERROR*** The 1 st online audit phase was either skipped or not completed.

Please press either Ctrl+Alt+C amd collect c:\system.sav.7z for issue reference.

 

So I did.

 

New window comes out shwing D:\>

 

 

What should I do next?

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IT_WinSec
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Hello,

 

Thank you for posting in the HP Support forum. Welcome!

 

Why did you decide to perform recovery initially ? What was the idea or problem you experienced ?

 

 

The issue you have may be due to faulty HDD (if you started the recovery from the built-in recovery partition)

or it could be faulty recovery (if you started it from your own media).

 

Did your Elitebook FolioG1 come with Windows 10 preinstalled or you had another OS before that ?

 

 

 

Please, perform some basic hardware checks

 

1. Shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

 

Looking forward to your clarifications and update.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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kinchaninlondon
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Thank you very much for your help. However, the problem is not solved.

 

 

1) Why did you decide to perform recovery initially ? What was the idea or problem you experienced ?

I cannot open window programme. Screen suggested me to perform recovery.

 

 

2) Did your Elitebook FolioG1 come with Windows 10 preinstalled or you had another OS before that ?

 Windows 10 has been preinstalled

 

 3) I did basic hardware chack as you suggested.

When I tapped ESC and chose F2, the screen is as below.

[Memory test]

[Hard drive test]

[Language]

[Exit]

 

I perfored memory test and hard drive test. The results showed "Passed".

 

Please tell me what to do.

I would like HP to repair my brand new PC ASAP.

 

 

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IT_WinSec
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Thank you for your reply and update.

 

Since the tests passed, this is a good sign because the hardware is OK.

 

1) If your computer is still under warranty and if you want HP to help you fix it please contact HP Support and inform them. They will work with you.

 

 

2)  If your computer is with warranty period expired

You will need to use HP Recovery media (original media which will help you restore your PC to factory default condition - Windows, drivers, preinstalled apps, etc...)

 

You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB device).

 

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

 

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

 

Once you get the recovery media, here are instructions how to perform the recovery:

>>>   http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc&language=english...

 

 

 

Hope this helps. Let me know if this works or if you face difficulties.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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