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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2015 07:55 AM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 8.1 (64-bit)

I am returning my Pavilion in a few days due to an error that has already been discussed with someone in store. I want to know how to do a factory reset before handing it back over. I have only had it three days so there isn't anything that needs backing up but I want to get rid of the few apps I've downloaded and the layout I've personalised before returning it.

 

How can I do this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2015 02:23 PM

HP Recommended

Hi @Beth1612 ,

 

Please use the steps in this document: HP PCs - Resetting Your PC to Resolve Problems (Windows 😎

I am an HP employee.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.

View solution in original post

1 REPLY 1

‎12-21-2015 02:23 PM

HP Recommended

Hi @Beth1612 ,

 

Please use the steps in this document: HP PCs - Resetting Your PC to Resolve Problems (Windows 😎

I am an HP employee.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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