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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-15-2017 11:41 AM

HP Recommended
Product: Probook 6470b
Operating System: Other

Please help!!  I purchased a used HP Probook 6470b for my daughter, we received it and instead of Windows 7 on it, it's running Ubuntu.  I have Windows 7 on a flash and CD, but it won't boot from the USB nor CD and when I press the ESC button during boot up, F11 is not an option to factory restore.  The seller is not responding to my emails (probably because of the long weekend).  How can I fix this??  Any help you can provide would be greatly appreciated!

1 REPLY 1

‎01-15-2017 01:00 PM

HP Recommended
@Buffy27 wrote:

Please help!!  I purchased a used HP Probook 6470b for my daughter, we received it and instead of Windows 7 on it, it's running Ubuntu.  I have Windows 7 on a flash and CD, but it won't boot from the USB nor CD and when I press the ESC button during boot up, F11 is not an option to factory restore.  The seller is not responding to my emails (probably because of the long weekend).  How can I fix this??  Any help you can provide would be greatly appreciated!

Hi @Buffy27

 

Welcome to the HP Support forum. Thank you for posting.

 

Since the PC arrived with Ubuntu, you will need to install Windows on your own.

 

Boot the BIOS (F9) and 

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

Details>> https://www.youtube.com/watch?v=3fL9gBRdTlI

 

 

Once ready, please, shutdown the computer using the power button.

Insert the Windows 7 USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

 

Follow the on-screen instructions to install Windows.

 

If you have performed the above including F9 and if the PC does not boot, this means that your Windows installation media (DVD or USB drive) is not working correctly, not burned correct (not written correctly).

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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