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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-12-2013 02:20 PM

HP Recommended

My laptop, which is nearly two years old, has become very slow, and I would like to restore it to its factory condition to get rid of all the bumphh which has presumably sneaked in.  I do not have a CD/DVD drive, and did not get any disks with the laptop when I bought it.

 

I don't recall being advised to create a Recovery disk and have not (obviously) done so.

 

Can I do a factory reset without a recovery disk, and if so how?

 

If not, how do I create a recovery disk on an external hard drive, and how do I then use it to do a factory reset.

 

Many thanks in advance

1 REPLY 1

‎11-12-2013 04:22 PM - last edited on ‎04-20-2016 10:19 AM by HP Administrator

HP Recommended

Hi:

 

Please read the info at the links below.

 

How to create recovery media. You can create recovery media now.

 

You will not be creating recovery disks of the mess you currently have on your C:\ drive, but an image of the recovery partiton.

 

http://support.hp.com/us-en/document/c01867124

 

Ways to recover your notebook.

 

http://support.hp.com/us-en/document/c01867418

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