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Kennyh77
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HP Recommended

Factory reset

‎05-06-2017 04:14 PM

Product: Hp stream hp-11-y010wm
So I was given a hp stream from a family member and went to factory reset and all goes well until about the 50 percent mark, it then tells me a error has occurred.
I have tried doing this several times and still says the same thing, please Help!!
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HP Recommended

Factory reset

‎05-06-2017 04:56 PM

Hi:

 

The only suggestion I can offer would be to make your own plain W10 installation media and use that to clean install W10.

 

Use the Media Creation Tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Then install the drivers and available software from your notebook's support and driver page.

 

https://support.hp.com/us-en/product/HP-Stream-11-y000-Laptop-PC/12499227/model/12716818

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