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Katiebigelow23
New member
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Message 1 of 2
116
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Failure I'D code

HP Recommended
Pavilion GO laptop
I am getting this code when running diagnostics on my keyboard
OTWG2X-6S58LK-MFPWWK-GO2PO3
1 REPLY 1
banhien
Level 19
Level 19
94,891 93,548 12,294 26,130
Message 2 of 2
Flag Post
HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
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