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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2017 02:37 AM

HP Recommended
Product: HP Pavilion notebook
Operating System: Microsoft Windows 10 (32-bit)

Hi all

 

Yesterday when I was starting my laptop a message came up advising me to run HP PC hardware diagnostics by pressing F2. I did and a message came up stating:

 

Failure ID: 90E3PQ-75B8KA-MFPV7G-60ED03

Product ID: F9T18EA#ABU

 

 

Serial number is 5CD42102WZ. The message warned me that it had been detected that my hard drive may be about to crash and to back it up (I have know how cloud installed and my files are constantly backed up).

 

Since then I have been able to use the laptop with no issues, but the message has concerned me, especially as I can't figure out how to bet back into the PC hardware diagnostics screen to run the check again.

 

Any advice appreciated.

 

1 REPLY 1

‎04-17-2017 03:20 AM

HP Recommended
Hi,


Yes hard drive is definitely failing and will completely die soon. It's matter of time.

Since you've backed up, it's not​ a worrying issue

If you're within warranty, contacting HP with the failure ID would enable them to send you replacement hard drive.

Your laptop came with Windows 8.1 64 bit.
https://support.hp.com/us-en/document/c04089288

Use recovery media to factory reset after replacement

Alternatively you can clean install Windows 10 using Microsoft windows media creation tool by creating UEFI bootable installation USB, provided you have successfully upgraded and activated to Windows 10 previously.

https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...


Regards

Visruth
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