Fingerprint reader not working on Windows 10

[MKazi]

@litewave

You're most welcome and thanks for letting me know. 🙂

I'm glad that the suggested steps helped. 

Happy Computing! 

[Ahmedoooov]

Hello everyone

for anyone who still has this problem and couldn't make their fingerprint scanner work, I've made a video explaining how to fix it using a diferent driver from hp provided by synaptics. this method uses windows hello instead of hp simplepass.

here is the video:

https://youtu.be/_HNtBX-LyiM

I hope this could help you, and if it doesn't work just let me know down in the comments and I'l be glad to provide others ways.