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‎08-04-2024 01:01 PM - edited ‎08-04-2024 01:14 PM

HP Recommended

3 days ago, I bought a new Hp ProBook 450 G10 and tried to install my fingerprint, but it says that the Fingerprint scanner is not compatible with Windows Hello fingerprint. I tried to install a new driver from Hp website, but after installing it still didn't show up in device manager, and still the fingerprint is not working. Please help me to solve this issue. I will be very grateful to you. Thank You

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2 REPLIES 2

‎08-04-2024 03:38 PM

HP Recommended

@UsmanArshad 

 

From its specs

 

            https://support.hp.com/au-en/document/ish_7795886-7795930-16

 

Fingerprint sensor is only available on selected models. Did you buy a model which has Fingerprint sensor option ?

 

Regards.

BH
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‎08-04-2024 04:11 PM - edited ‎08-04-2024 04:14 PM

HP Recommended

Yes, sir, my laptop has a built-in fingerprint sensor, and from where I bought it, they also said it has a fingerprint option in it.

Here is the model number. Can you confirm to me if it has a fingerprint sensor or not?

HP ProBook 450 G10

S/N : 5CD3404YKH

P/N : 7Z8A5PC#AB2Model No.Fingerprint Scanner on keyboard at right sideFingerprint Scanner on keyboard at right side

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