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HP Recommended
HP 15 Touch Smart d069wm
Microsoft Windows 10 (64-bit)

This laptop has CyberLink You Cam 5. When I turn on the camera my picture is foggy in the lower half in the center region. I have tried all the camera adjustments, and it has the latest software. I have not been able to clear it up. Any suggestions? Has anybody else had this issue?

1 REPLY 1
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@brucemon1, Thanks for stopping by HP forums!

 

I understand you have webcam issues with your laptop.

 

Please try the steps mentioned below.

 

The webcam works, but the image is too dark or the video is choppy.
If the image is too dark, take the following actions:
Make sure your video recording environment has good lighting.
Change the image quality, brightness, contrast, and other adjustments in the webcam software.
To resolve problems with choppy playback, take the following actions:
Reduce the size of the video image in the webcam software.
Use a high-speed Internet connection.
Do not use other high-speed USB devices while using the webcam.
To troubleshoot other video quality problems, refer to one of the following HP support documents.

 

Refer this document to further troubleshoot webcam issues.

 

If the issue still persists, Please uninstall and reinstall the cyber link you cam on your PC.

 

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

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