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- Frame around screen broke

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12-26-2012 09:28 AM
I have a Pavilion dv7 laptop which has a warrenty that ran out about 6 months ago. It fell about 3-5 feet onto a wood floor and the backside of one of the hinges popped off. I thought nothing of it, I considered it just a cosmetic flaw and nothing to worry about. But now the frame around the screen is popping open/outwards and i dont want to close the laptop because Im afraid I'll be forcing it and I'll break it even more.
So my question is what can I do about the hinge/frame of the screen breaking? Does HP offer any sort of repairs? I mean it's fairly annoying that this is all because the plastic back of the hinge somehow popped out from a fall (it didnt break it just popped off/out
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12-26-2012 09:51 AM - edited 12-26-2012 09:52 AM
Laptops are not made to sustain a 3 to 5 foot drop onto a hard surface. You are lucky it still works at all. Is the hinge still OK? Does it work smoothly or bind up? I frankly would need to see a picture to tell you exactly which parts you may need but all the metal and plastic parts are available and can be replaced.
The hinges are here, but there are dozens more like this set on eBay for sale:
Here is the frame around the screen i.e. bezel:
This part would be available in your specific color.
Here is the Service Manual:
This repair is way easier than a motherboard replacement and would be doable by anyone with modest screwdriver skills. HP would charge you an arm and a leg....a couple hundred dollars at least if they would even do it. Same with Geek Squad. Post back if you need any more help.
12-26-2012 09:51 AM - edited 12-26-2012 09:52 AM
Laptops are not made to sustain a 3 to 5 foot drop onto a hard surface. You are lucky it still works at all. Is the hinge still OK? Does it work smoothly or bind up? I frankly would need to see a picture to tell you exactly which parts you may need but all the metal and plastic parts are available and can be replaced.
The hinges are here, but there are dozens more like this set on eBay for sale:
Here is the frame around the screen i.e. bezel:
This part would be available in your specific color.
Here is the Service Manual:
This repair is way easier than a motherboard replacement and would be doable by anyone with modest screwdriver skills. HP would charge you an arm and a leg....a couple hundred dollars at least if they would even do it. Same with Geek Squad. Post back if you need any more help.
