Frozen on HP invent screen when powered on

[aimeekj]

I have an hp pavilion dv5 1235 dx. When I push the power button to turn it on, it goes to the black hp invent screen and freezes there. Pressing any keys does nothing. Please help!

[Jiashree]

Hi,

Issue: Turn on the power button the screen goes to black HP invent screen.

please follow the below mentioned steps..

1. Hard reset. turn on the computer and check for any error message.

if there is no error message,...

2. check the computer if it works fine in safe mode with networking, Try LKGC (last know good configuration), or safe mode to check if the system reboots.

3. Connect an external monitor
4. Test for memory module problems
5. Test the hard drive
6. Contact HP for technical assistance .

click on the link below for more detailed information on how to perform the above steps.

please click here, if these doesnot work, copy and paste the address below in the URL Address.

http://support.hp.com/us-en/document/c01997899

.

[AaronM0110]

Sorry to hear about the problem you are having, but thanks for posting! I want to help you out.

First thing I would like to try is seeing if we can get into your system's BIOS. To do so simply shut down the system completely. Then press the power button and immediately start tapping the F10 key at the top of your keyboard. If you are able to get there, use your arrow keys to move to the Diagnostics tab and select Primary Hard Disk Self Test. Run this test, and if this fails, your Hard Drive needs to be replaced.

If the BIOS will not pull up from using the F10 method, you likely have a hardware issue, such as a motherboard failure.

We can still help you though, contact us for assistance!

[aimeekj]

Thank you for the suggestions. However, there is no opportunity for an error message or to go to safe mode. As soon as the computer powers on, the black hp invent screen immediately comes up and that is where it freezes. From there, nothing works. If I press F10, then at the bottom of the screen, it says "F10...BIOS system reboot" but nothing else ever happens. 

[alt_164 · Accepted solution]

You have a corrupted bios, it will need a service. Contact HP if its under warranty, otherwise try a local repair specialist.

[mjd2k]

My problem is similiar but the hard drive test freezes at 68%..  Does that mean only part of the hard drive is a problem?

 If it can test part of the hard drive, why would it not at least start and then  stop?

[countrycowriter]

With a frozen HP Invent screen, none of the function keys or anything else on the whole computer does not work. The screen is frozen there and even my power button doesn't work. When I plug in the power cord the Invent screen immediately comes up like a security guard protecting the computer.