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SL17
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Message 1 of 2
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Frozen screen after message Wireless Module Not supported Bluetooth Module ID 704

HP Recommended
HP Notebook 15-ac628TX
Microsoft Windows 10 (64-bit)

Hi Everyone

 

I have recently had issues with my notebook screen going black shortly after it boots.  I googled some fixes, and one was to remove the battery, unplug the power and hold down the power button for 30 seconds before attempting to restart.

 

I put the computer into Bios mode by using the combination keys of Windows button + B and Start button which automatically started the Bios checking on the computer.  The following error code appeared part way through the process:  

 

Wireless Module Not Supported.  Also, Bluetooth Module ID (704).  Then, a web address.  Unfortunately, the screen is frozen at this point and I am unable to anything else with the computer.  Removing the battery and unplugging from the power supply does not help, as when the computer is turned back on it returns to that same screen.

 

How can I get past this screen or how can I put it into system recovery mode from here.

 

Any suggestions welcomed.

 

Thank you.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SL17

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to windows and stuck on the bios update screen.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2pMBlVr

 

NOTE: Recovery bios using the flash drive method.

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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