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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-30-2012 08:20 PM

HP Recommended

@ Sambeana1986

 

 

CQ62 is one model in a long series.Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.Post it here for more help.

 

 

To find out if your model has Windows 7 drivers posted_ Go to the link below.Enter your Product Number.After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select OS .If Windows 7 is an option select it and a list will populate with drivers.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

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‎01-03-2013 08:43 AM

HP Recommended

I've just bought the HP G6 2219sa notebook, and whilst it came with Windows 8 installed I needed to downgrade it back to Windows 7 for compatibility with my environment (I am an applications developer).

 

Since doing this (Windows 7-64 bit Professional), the device managed is showing the following in the "Other Devices" with a yellow alert.

 

Ethernet Controller

PCI Device

SM Bus Controller

Universal Serial Bus (USB) Controller

Universal Serial Bus (USB) Controller

 

I have been to the support site, downloaded and installed the software and drivers that were found there, it is fully patched through Windows Update, and I have even tried right-clicking and selecting Update Driver, but nothing is found.

 

As a result, the two USB 3.0 ports are not working, but the single USB 2.0 port is.  The Ethernet is not working, but the built-in wireless is, and the card reader is not working.

 

Could someone assist in where I can get the necessary drivers as I need to get this notebook up and running as fast as I can.

 

Thanks in advance.

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‎01-03-2013 09:35 AM

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I've solved the USB 3.0 and HDMI issues, a program called Drive Magician found AMD Southbridge drivers that enabled the USB 3.0 and HDMI drivers which fixed the SM Bus Controller.
Now all I need to find is the card reader drivers and the ethernet drivers and I think it is all done and dusted.

Any help with these latter two would be greatly appreciated.
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‎01-03-2013 10:07 PM

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@ RayvenUK

 

Try>> Realtek ethernet and Realtel Card Reader drivers:

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56167.exe


http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56166.exe

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‎01-04-2013 01:00 AM

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Many thanks for these. They worked a treat.
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‎01-08-2013 06:55 PM

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I have a Presario CQ62.  I am trying to install a game that I bought, onto my computer. When I put the game CD into the tray and close it, it  doesn 't do anything.  Is there a certain program I need to download? Or should there already be one on my computer? I have Microsoft Windows 7 Home Premium. System X64-based pc. Thank-you.

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‎01-08-2013 07:13 PM - edited ‎01-08-2013 07:15 PM

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@ JCCUNHAM

 

This is not really a thread on installing games and I don't install many myself. You should be able to get the cd to run and install the game by double clicking on the CD/DVD drive.Open "Computer" by clicking the icon on your desktop screen or in the Start menu. Once it is open you will see the CD/DVD drive. If double clicking on the drive doesn't start the installer, try right clicking the drive and choosing Run or Autoplay from the popout menu.

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‎02-10-2013 11:03 AM

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My Laptop Screen stays black when i turn it on , it wont change or power up all the way. What can i do to fix it or make it start powering up right again ?

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‎02-10-2013 07:40 PM

HP Recommended

@ janessamarie

 

Try a hard reset, works sometimes.Disconnect all external devices first.

1-remove power cord and battery

2-press power button for 30 seconds

3-reinstall only power cord for first startup.

4-power on

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‎02-20-2013 06:19 PM

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windows essentials 2012 download and explorer 10 download
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