HD Graphics 4000 set as primary , instead radeon HD 7600m

[Fallout_2]

Good evening guys.

Well, I installed win 10 64bit, I'm facing this problem again and again with my HP laptop and Radeon HD 7600m.

When I had win 8 64bit, it was not the problem everything worked properly. since I updated to 8.1 64bit, I faced this problem, still not solved. Now I got win 10 64bit (home) still my Radeon doesn't work properly. 

Alredy installed Crimson Edition 15.12, still laptop using HD Graphics 4000 as primary, when I trying to disable it from divace manager than windows start working on Microsoft Basic Display Driver.

From divace manager Both Video cards *Radeon 7600m and *HD Grapichs 4000 are working.

I don't know how to make my laptop work on Radeon instead HD Graphics, well of course all games work on HD Graphics, already tried  from configuration switchable graphics (add application > set on high performance) still same. 

I have no clue how to solve it, I won't reinstall win to 7 or 8, cause I wanna stay with 10, also I'm not the IT man, if some one have clue how to solve please explain step by step. Thanks

[Sparkles1]

Hi @Fallout_2,

Thank you for your inquiry.

I grasp that you are having a difficulty with your switchable graphics.  All was working well until you updated to Windows 8.1.  You have now upgraded your system to Windows 10 and the issue remains.  You do not wish to go back to Windows 8.

You have tried installing the Crimson Edition 15.12  driver without change.

I need to know the exact model of G7 notebook that  you have so I can do some research.

How Do I Find My Model Number or Product Number?

I will wait for that information.

Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!

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[Fallout_2]

Hello again,

HP Pavilion g7 Notebook PC

Product number: E0S27EA#ABD

Operation system: Windows 10 Home 64-bit 

Graphic device 1: Intel(R) HD Graphics 4000

Graphic device 2: AMD Radeon HD 7600M Series

[Sparkles1]

Hi @Fallout_2,

Thank you for the requested information.

When I checked the software and driver page for your notebook, Windows 10 is not a supported operating system.

As HP has not tested Windows 10 on this model of notebook the outcome is unknown and no drivers are posted.

I suggest you try this to get your switchable graphics  working correctly.

Uninstall the Catalyst Control Center from Control Panel/ Programs

Uninstall both graphic drivers from Device Manager

Download and save the AMD driver for Windows 8.1 .

Install from the driver from the download as it will install both drivers (Intel and AMD) and  the Catalyst Control Center.

Pavilion g7-2387eg Software and Drivers

If the issue remains, please repeat the above process, only this time when you install from the download choose compatibility mode.

Compatibility Mode ( from tenforums.com)

Please let me know if this helped.

Best of Luck!

[Fallout_2]

Where I can find Catalyst for 8.1, in the AMD.COM only Crimson which is supported by all windowses. 

Also when I delete Catalyst, it removes if from device manager automaticaly. 

[Sparkles1]

Hi @Fallout_2.

Please try installing the driver from the HP website.  Click on the software and driver link in my previous post to acquire it. 

The driver packages contains the AMD and Intel drivers plus the Catalyst Control program.

If the issue remains, I suggest you do a recovery back to factory as Windows 10 is not a supported operating system.

Best of Luck!

[Fallout_2]

after the installation of Intel HD Graphic driver 

[Fallout_2]

then how can I recover my win back to 8?

[Sparkles1]

Hi @Fallout_2,

Thank you for the update.

If you have not had Windows 10 for too long you should have the option to return to your previous operating system.

Recovery options in Windows 10, (from windows.microsoft.com)

If that is not available here is a link to assist you with doing a recovery back to factory.

 HP PCs - Performing an HP System Recovery (Windows 10)

Please let me know the outcome.

[Fallout_2]

Unfortinatly, I can't recover my system to win 8,1. I will reinstall my laptop.

Thank you for the help anyway.