HDD FAILED - NO BACKUP OS

[scooterdood56]

My hdd failed and I am going to replace it.  I don't have an OS backup so am open to ideas. The recovery files are  on the drive but can't access them

[Jeet_singh]

Hi @scooterdood56,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand that the hard drive on your computer has gone bad and you are going to replace it and now you want to reload the OS. Don't worry I'll be glad to help you with this,

In this scenario, If you have created a set of recovery media shortly after purchasing the PC, you could go ahead and use to reinstall the Operating system.

If you haven't created one, The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[scooterdood56]

Thanks for the info. However, the computer is no longer under warranty so if I understand correctly I will have to pay $59 just to speak to a tech just to get replacement operating system. Is there any other way?

[CherylG]

Order online from your Support page:

https://support.hp.com/us-en/mediaorder/HP-2000-2b00-Notebook-PC-series/5296210/model/5378029/softwa...