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kay93
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HELP !!! my notebook shuts down by itself !!

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N8M19PA#ACJ
Microsoft Windows 10 (64-bit)

Hello guys i have my notebook hp its shutdown automatically after 20% of charge i need to use it by plugging in the charger,

its annoying thing i have made component test aswell as system extensive test no problem i think regarding hardware!! dont know what to do please help us!!

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iomare
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Hi,

Does the PC shutdown when only 20% of battery charge is remaining? Have you performed a diagnostics and /or calibration on battery?

http://support.hp.com/us-en/document/c04700771

 

Try the steps in the HP support document and let me know. When the battery is more than 20% does the PC stay on?

 

 

Let me know,

David

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kay93
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no i cant say exactly 20% its like 2minutes-3minutes lik tat but its charging well i done all test hardware side thrs no issue i think !! but once its shutdow i need to power on by using charger i dont knw wht to do pls help!!

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iomare
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Hi,

It is most likely a defective battery which is no longer holding the charge.

I have a computer here (old) where the battery is at 100 %, but if I remove power chord it will shut off in less than 5 minutes because the battery is basically dead.

 

When the battery is fully charged on your computer and you remove power chord, what happens? How long does it last?

 

Let me know,

David

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