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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 02:53 PM

HP Recommended
Product: HP 15 NOTEBOOK

My daughter laptop wont turn on. We tried the trick of taking out the battery and putting it in. When we looked at the charge connector it shows the light is on. She did not use her laptop for a while pls help!!!

1 REPLY 1

‎03-01-2017 10:12 PM

HP Recommended

Hi @nikkih1

 

Thank you for posting in the HP Support forum. Welcome onboard!

It looks like hardware issue to me.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

>> http://support.hp.com/us-en/document/c03515402

 

 

If you did try everything mentioned in the articles but still nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first for free in-warranty assistance. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps. Let me know if you face difficulties.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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