cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
grayrider
New member
1 0 0 0
Message 1 of 2
141
Flag Post

HP-15 keyboard keys (12) not work

HP Recommended
HP-15-r011dx
Microsoft Windows 10 (64-bit)

After using and exiting my HP-15 laptop successfully, it was next turned on after 2 days and my password was entered, but could not be accessed due to the fact that required keys were not operating  After accessing Windows 10, testing resulted in the fact that several keys became inactive:  Cap.lock, a, s, d, f, j, k, l, ;, Enter, Pg.n, and #keys.period.  After many attempts to recover, these keys remain inactive.

 

The laptop was repeatedly turned on, rebooted, drivers deleted and added, and information to resolve researched.

 

Your hep and expertise in resolving this matter is most appreciated.  Thanks, Paul.

0 Kudos
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,943 2,571
Message 2 of 2
Flag Post
HP Recommended

Hi @grayrider

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that some of the keys on the keyboard are not working.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2oYlKB6

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation