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saherzig
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HP 17-G133cl - restore to factory default fails

HP Recommended
HP Pavilion 17-g133cl Notebook
Microsoft Windows 10 (64-bit)

I am trying to restore the HP Laptop using an HP provided memory stick.  The porocess looks to mostly complete but before it finishes it encounters the error listed below.  I see that the restore process asks for any provided extra media and I hope I can load a patch to overcome the error listed below.  If anyone can offer a solution to my problem I'd appreciatre the help.

 

Kind regards, saherzig

                                                                   Failure log..

--------------------------------------------------------------------------------------

 

[ 5:48:57.36] **************************************************
[ 5:48:57.41] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[ 5:48:57.46] --------------------------------------------------
[ 5:48:57.50] Check SW Error...
[ 5:48:57.55] --------------------------------------------------
[ 5:48:57.60]
[ 5:48:57.63] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[ 5:48:57.69]
[ 5:48:57.72] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[ 5:48:57.78]
[ 5:48:57.83] Check 2nd parameter [BBVClean]
[ 5:48:57.88]
[ 5:48:57.92] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[ 5:48:57.99] --------------------------------------------------
[ 5:48:58.03] Checking : Memory Dump
[ 5:48:58.08] Could not find memory dump...
[ 5:48:58.13]
[ 5:48:58.17] [DumpFile]
[ 5:48:58.22] Result=PASSED
[ 5:48:58.27] --------------------------------------------------
[ 5:48:58.30] Checking : Apps' log
[ 5:48:58.35]
[ 5:49:05.99] [AppsLog]
[ 5:49:06.14] Result=PASSED
[ 5:49:06.33] --------------------------------------------------
[ 5:49:06.49] Checking : Yellow-Bang
[ 5:49:06.66]
[ 5:49:06.86] Run [PINChkT.exe /dev /s]
[ 5:49:09.61]
[ 5:49:09.74] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Encryption/Decryption Controller
PNPDeviceID : PCI\VEN_1022&DEV_1578&SUBSYS_80B6103C&REV_00\3&11583659&1&40
Code : [28]

FAILED DEVICE #1:
Description : SM Bus Controller
PNPDeviceID : PCI\VEN_1022&DEV_790B&SUBSYS_790B1022&REV_4A\3&11583659&1&A0
Code : [28]

FAILED DEVICE #2:
Description : Video Controller
PNPDeviceID : PCI\VEN_1002&DEV_6900&SUBSYS_80B6103C&REV_81\4&69D12C&0&0019
Code : [28]

FAILED DEVICE #3:
Description : Unknown Device
PNPDeviceID : ACPI\ASD0001\2&DABA3FF&1
Code : [28]

FAILED DEVICE #4:
Description : PCI Device
PNPDeviceID : PCI\VEN_10EC&DEV_5229&SUBSYS_80B6103C&REV_01\4&B746F49&0&0012
Code : [28]

[ 5:49:09.89]
[ 5:49:10.02] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[ 5:49:10.24] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[ 5:49:10.35] There was some FAILED device...
[ 5:49:10.46] or, there was not target file...
[ 5:49:10.58]
[ 5:49:10.74] --------------------------------------------------
[ 5:49:10.86] Checking : Timeout in INSTALL.log
[ 5:49:10.99]
[ 5:49:11.15] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[ 5:49:12.54] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[ 5:49:12.88] There is NO timeout in install.log file.
[ 5:49:13.04]
[ 5:49:13.19] [TIMEOUT]
[ 5:49:13.33] Result=PASSED
[ 5:49:13.54] --------------------------------------------------
[ 5:49:13.69] Checking : WinSAT
[ 5:49:13.85]
[ 5:49:14.02] [WinSAT]
[ 5:49:14.19] Result=PASSED
[ 5:49:14.38] --------------------------------------------------
[ 5:49:14.54] Checking : FAILURE.flg
[ 5:49:15.07] **************************************************
[ 5:49:15.13] [CheckFailureFlags.cmd] has started...
[ 5:49:15.19] --------------------------------------------------
[ 5:49:15.26] Check FAILURE.flg at [PASS2_BBVClean]
[ 5:49:15.33] --------------------------------------------------
[ 5:49:30.30]
[ 5:49:30.33] No FAILURE.flg was found in C:\SwSetup folder
[ 5:49:30.40]
Volume in drive C is Windows
Volume Serial Number is 3027-B4C5

Directory of c:\system.sav

02/25/2017 05:55 AM <DIR> 2ndCap
09/25/2016 10:11 PM 11,019 5CD5230VWJC0_DPS
02/25/2017 05:32 AM <DIR> bbv
02/25/2017 05:48 AM 46 ChkError.cmd.FAILURE.flg
09/23/2016 11:03 AM 69,903 CNB16WW3RYT601.ini
09/26/2016 07:07 AM <DIR> CONFIG
09/25/2016 10:14 PM 6,507 cpqdl.ini
09/25/2016 10:13 PM 3,267 CTO.TXT
09/25/2016 10:14 PM 14 CTOHW.TXT
02/25/2017 05:57 AM <DIR> EXCLUDE
02/25/2017 05:59 AM <DIR> ExitProc
02/25/2017 05:58 AM <DIR> FactoryUpdate
09/26/2016 07:08 AM <DIR> fbi
02/25/2017 05:48 AM <DIR> Flags
09/26/2016 06:53 AM 6,376 Info.bom
02/25/2017 05:49 AM <DIR> logs
09/25/2016 10:15 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
09/26/2016 07:43 AM 368 REGFLUSH.LOG
02/25/2017 05:48 AM 139 Result.ini
09/26/2016 06:33 AM <DIR> support
09/26/2016 07:41 AM 535,736 SYSINFO.LOG
02/25/2017 05:32 AM <DIR> WDT
02/25/2017 05:42 AM <DIR> WSDVTDC
09/25/2016 10:11 PM 2,745 X2F-ABA
12 File(s) 636,166 bytes
13 Dir(s) 963,880,357,888 bytes free
[ 5:49:30.49] --------------------------------------------------
[ 5:49:30.57] [CheckFailureFlags.cmd] has completed...
[ 5:49:30.61] **************************************************
[ 5:49:30.77]
[ 5:49:30.93] [FAILURE_FLAG]
[ 5:49:31.10] Result=PASSED
[ 5:49:31.30]
[ 5:49:31.44] --------------------------------------------------
[ 5:49:31.60] Some error detected...
[ 5:49:31.83]
[ 5:49:31.99] --------------------------------------------------
[ 5:49:32.15] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[ 5:49:32.32] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[ 5:49:32.47] --------------------------------------------------
[ 5:49:32.63] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[ 5:49:32.76] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[ 5:49:32.91]
[ 5:49:33.08] --------------------------------------------------
[ 5:49:33.27]
[ 5:49:33.43] This is for customer image...
[ 5:49:33.57]
[ 5:49:33.71] Trigger CTO panic...
[ 5:49:34.22] **************************************************
[ 5:49:34.26] [C:\SYSTEM.SAV\ExitProc\DataColl\DumpBCD.cmd] has started...
[ 5:49:34.32] --------------------------------------------------
[ 5:49:34.38] STAGE : [DISABLE_SB_CMD]
[ 5:49:34.44] Dump BCD...
[ 5:49:34.51] --------------------------------------------------
[ 5:49:34.57]
[ 5:49:34.62]

 

Firmware Boot Manager
---------------------
identifier {fwbootmgr}
displayorder {bootmgr}
{4cc81c1a-fb5a-11e6-944c-806e6f6e6963}
{defbccc5-fb60-11e6-b6e2-ad4b557bf20b}
{defbccc4-fb60-11e6-b6e2-ad4b557bf20b}
timeout 0

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {defbccbf-fb60-11e6-b6e2-ad4b557bf20b}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Firmware Application (101fffff)
-------------------------------
identifier {4cc81c1a-fb5a-11e6-944c-806e6f6e6963}
device partition=\Device\HarddiskVolume1
description Internal Hard Disk

Firmware Application (101fffff)
-------------------------------
identifier {4cc81c1b-fb5a-11e6-944c-806e6f6e6963}
description USB Drive (UEFI) - CD/DVD Drive

Firmware Application (101fffff)
-------------------------------
identifier {defbccc1-fb60-11e6-b6e2-ad4b557bf20b}
description USB Drive (UEFI) - Hard Drive

Firmware Application (101fffff)
-------------------------------
identifier {defbccc3-fb60-11e6-b6e2-ad4b557bf20b}
description USB Drive (UEFI) - Hard Drive

Firmware Application (101fffff)
-------------------------------
identifier {defbccc4-fb60-11e6-b6e2-ad4b557bf20b}
description Internal CD/DVD ROM Drive(UEFI)

Firmware Application (101fffff)
-------------------------------
identifier {defbccc5-fb60-11e6-b6e2-ad4b557bf20b}
description USB Drive (UEFI)

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \windows\system32\winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {defbccc6-fb60-11e6-b6e2-ad4b557bf20b}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \windows
resumeobject {defbccbf-fb60-11e6-b6e2-ad4b557bf20b}
nx OptIn
bootmenupolicy Standard

Windows Boot Loader
-------------------
identifier {defbccc6-fb60-11e6-b6e2-ad4b557bf20b}
device ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{defbccc7-fb60-11e6-b6e2-ad4b557bf20b}
path \windows\system32\winload.efi
description Windows Recovery Environment
locale en-us
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{defbccc7-fb60-11e6-b6e2-ad4b557bf20b}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes

Resume from Hibernate
---------------------
identifier {defbccbf-fb60-11e6-b6e2-ad4b557bf20b}
device partition=C:
path \windows\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {defbccc6-fb60-11e6-b6e2-ad4b557bf20b}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No

Windows Memory Tester
---------------------
identifier {memdiag}
device partition=\Device\HarddiskVolume1
path \EFI\Microsoft\Boot\memtest.efi
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes

EMS Settings
------------
identifier {emssettings}
bootems No

Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Local

RAM Defects
-----------
identifier {badmemory}

Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}

Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}

Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200

Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}

Device options
--------------
identifier {defbccc7-fb60-11e6-b6e2-ad4b557bf20b}
description Windows Recovery
ramdisksdidevice partition=\Device\HarddiskVolume5
ramdisksdipath \Recovery\WindowsRE\boot.sdi

[ 5:49:35.07]
[ 5:49:35.15] --------------------------------------------------
[ 5:49:35.21] [DumpBCD.cmd] has completed...
[ 5:49:35.27] **************************************************
[ 5:49:36.04] **************************************************
[ 5:49:36.07] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[ 5:49:36.10] --------------------------------------------------
[ 5:49:36.16] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[ 5:49:36.22]
[ 5:49:36.29]
[ 5:49:36.35] Detect ESP partition index...
[ 5:49:36.41]
[ 5:49:37.01] ESP partition index = [1]
[ 5:49:37.07] ESP drive letter = [NONE]
[ 5:49:37.15]
[ 5:49:37.21] Assign drive letter to ESP...
[ 5:49:37.27]
[ 5:49:41.09] Succeed in assigning drive letter to ESP
[ 5:49:41.15] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[ 5:49:41.23] --------------------------------------------------
[ 5:49:41.31] [DrvLtr2ESP.cmd] has completed...
[ 5:49:41.35] **************************************************

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DavidPK
Level 18
49,520 49,455 9,902 16,849
Message 2 of 2
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HP Recommended

Hi,

 

You could try applying the fix detailed in the following article.

 

http://support.hp.com/us-en/product/HP-Pavilion-17-g100-Notebook-PC-series-(Touch)/8502663/model/972...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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