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Mikey19611
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Message 1 of 2
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HP 17" Envy will not load password entry cell and gets stuck at login

HP Recommended
HP Envy 17r n114
Microsoft Windows 10 (64-bit)

The laptop will not boot up past the login screen which does not display the password entry cell

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visruth
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Message 2 of 2
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HP Recommended
Hi,


Perform extensive hard drive and memory tests from System Diagnostics UEFI, by tapping F2 or ESC key as soon as you power on laptop. Let the tests finish.

Report back with results.

If everything PASSED, please do a Repair install of Windows 10 Home 64 bit, by creating UEFI bootable Windows installation USB using Microsoft windows media creation tool:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html


Regards

Visruth
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