• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-20-2014 04:03 PM

HP Recommended

im trying to factory reset my HP 2000 and every time i try it says...

" insert media: some files are missing. windows instillation or recovery media will recover these files. "

when i got my laptop it never came with any disks. can someone help me? im only resetting it due to the fact i cant play dvd movies on it anymore and i dont know any program i can get that can. i just need to know if i have to purchase any disks or if there is something else i have to do. please respond asap if possible. thank you!

3 REPLIES 3

‎10-20-2014 07:17 PM

HP Recommended

How are you performing the factory restore, recovery manager or recovery disks you created when you got the computer?

 

------------------------------------------------------------------------------------------------------------------------------------------------

Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

‎10-20-2014 09:35 PM

HP Recommended

i go into my settings. then i go to update and recovery. and the i go to recovery. and then click the get started button under remove everything and reinstall windows option. i dont use any disk or anything i just try and do it through my computer.

‎10-21-2014 07:04 AM - last edited on ‎04-20-2016 03:51 PM by HP Administrator

HP Recommended

To do a factory restore from the hard drive, turn on the computer and repeatedly press the F11 key until "Windows is loading files..." displays on the screen. If your computer originally came with Windows XP or earlier, press F10 to enter recovery instead of F11.   If this is not working properly your recovery partition may be corrupt and you will have to order recovery disks.

 

To order the disks you will have to contact HP Customer Care, hopefully they are still available::

http://support.hp.com/us-en/document/bph07143

 

The above is for Canada and the United States, for other countries go to the Worldwide site for your country:

http://welcome.hp.com/country/w1/en/support.html

------------------------------------------------------------------------------------------------------------------------------------------------

Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.