cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
JackCobben
New member
4 1 0 0
Message 1 of 4
2,494
Flag Post

HP 2013 Ultra Slim Docking Station can't display at 4k Dell 2516q

HP Recommended
HP 2013 Ultraslim Docking stat
Microsoft Windows 10 (64-bit)

Hi,

 

I have a HP 2013 Ultra Slim Docking Station with Elitebook pro 840G1 but I can't display op either DP ports from the docking station when I connect my Dell 2516Q 4k monitor. When I plugin the DP cable directly on the laptop it works like a charm.

 

Seem that the dockingstation doesn't support this monitor. Is there a firmware or driver I need to install to get this working?

 

Thank you for the feedback and assistance.

 

Jack

0 Kudos
3 REPLIES 3
MattiasL
Level 1
4 3 0 2
Message 2 of 4
Flag Post
HP Recommended

Hi,

 

I got the same issue with the BenQ BL3201PT monitor. Works when connected to the computer, but if I connect it through the docking station, I get no signal. Works though if I lower the resolution to 1920x1080@60Hz.

 

I installed the latest firmware for the docking station: http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_165723_1&swEnvOid=419...

 

But still same problem.

 

Did you ever find a solution?

 

BR Mattias

0 Kudos
dexterprime
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Same problem driving my Samsung UE590 at 4k.

 

Updated to the latest docking station firmware (2.33) but problem persists.

 

Would absolutely LOVE for someone at HP to find a solution for us...

0 Kudos
HectorZone
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

I had this same problem but was able to solve it. I switched my monitor from DisplayPort version 1.1 to 1.2. My monitor reset itself and when it came back up the dock/computer recognized it as 4k automatically. Every monitor will have a different way to set this so check your manual.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation