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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2017 02:51 AM

HP Recommended
Product: HP 255 G5
Operating System: Microsoft Windows 7 (64-bit)

Hi! I bought this HP 255 G5 without OS installed. Then I installed Windows 7 64bit. As I try, afte downloading it from HP site, to install vga driver ( http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75974.exe ) , it installs quietly, I reboot, but in hardware devices VGA board still continue to be recognized as Standard VGA Board. Where I'm making a mistake ? Thanks a lot for answers!


Flavio

9 REPLIES 9

‎05-07-2017 05:39 AM

HP Recommended

That is the correct driver as posted on the support site. Please find the hardware ID of the display adapter:

 

https://community.spiceworks.com/how_to/1484-finding-drivers-by-vendor-and-device-id-s-through-devic...

 

We want to make sure you have an AMD video chip and we may have to walk you through a Manual or "forced" install of the driver.  

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‎05-07-2017 12:25 PM

HP Recommended

This is the result of id hardware :

 

PCI\VEN_1002&DEV_9850&SUBSYS_82F6103C&REV_40

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‎05-08-2017 09:37 AM

HP Recommended

Try the "minimal setup" direct from AMD here:

 

http://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064

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‎05-08-2017 10:00 AM

HP Recommended

Installed latest pack from AMD, with no result. Always says : Standard VGA Board 😞 Thanks for answer!

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‎05-08-2017 10:30 AM

HP Recommended

I have the same problem on an equal computer. Searching on google I found a  DxDiag report from which it is deduced that the 15.301.2301.1002 version of the driver solves the problem and a READ ME file that shows that that driver version is in the HP file SP75628.exe, but I searched that file on HP sites without being able to find it.

I hope it help.

Marco

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‎05-08-2017 10:32 AM

HP Recommended

Hi Marco, in the readme file it reports that this driver is for Windows 10, not for 7....

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‎05-12-2017 09:15 AM

HP Recommended

... and it does not really work ...:smileyfrustrated:

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‎05-16-2017 11:25 AM

HP Recommended

Hello,

... any news from HP experts ?

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‎05-24-2017 04:05 AM

HP Recommended

Good morning,


I resolved to install the driver found on internet on this SITE


There is no file configuration, it is installed by peripheral management, selecting the video card standard, updating the driver and pointing to that driver file just downloaded, now it seems ok.

 

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