cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
freddie974
Level 1
7 5 0 0
Message 1 of 10
2,348
Flag Post

HP 255 G5 Windows 7 64bit graphic driver problem

HP Recommended
HP 255 G5
Microsoft Windows 7 (64-bit)

Hi! I bought this HP 255 G5 without OS installed. Then I installed Windows 7 64bit. As I try, afte downloading it from HP site, to install vga driver ( http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75974.exe ) , it installs quietly, I reboot, but in hardware devices VGA board still continue to be recognized as Standard VGA Board. Where I'm making a mistake ? Thanks a lot for answers!


Flavio

0 Kudos
9 REPLIES 9
Huffer
Level 17
Level 17
44,665 44,442 7,160 12,701
Message 2 of 10
Flag Post
HP Recommended

That is the correct driver as posted on the support site. Please find the hardware ID of the display adapter:

 

https://community.spiceworks.com/how_to/1484-finding-drivers-by-vendor-and-device-id-s-through-devic...

 

We want to make sure you have an AMD video chip and we may have to walk you through a Manual or "forced" install of the driver.  

0 Kudos
freddie974
Author
Level 1
7 5 0 0
Message 3 of 10
Flag Post
HP Recommended

This is the result of id hardware :

 

PCI\VEN_1002&DEV_9850&SUBSYS_82F6103C&REV_40

0 Kudos
Huffer
Level 17
Level 17
44,665 44,442 7,160 12,701
Message 4 of 10
Flag Post
HP Recommended

Try the "minimal setup" direct from AMD here:

 

http://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064

0 Kudos
freddie974
Author
Level 1
7 5 0 0
Message 5 of 10
Flag Post
HP Recommended

Installed latest pack from AMD, with no result. Always says : Standard VGA Board 😞 Thanks for answer!

0 Kudos
marco_db
New member
3 3 0 0
Message 6 of 10
Flag Post
HP Recommended

I have the same problem on an equal computer. Searching on google I found a  DxDiag report from which it is deduced that the 15.301.2301.1002 version of the driver solves the problem and a READ ME file that shows that that driver version is in the HP file SP75628.exe, but I searched that file on HP sites without being able to find it.

I hope it help.

Marco

0 Kudos
freddie974
Author
Level 1
7 5 0 0
Message 7 of 10
Flag Post
HP Recommended

Hi Marco, in the readme file it reports that this driver is for Windows 10, not for 7....

0 Kudos
marco_db
New member
3 3 0 0
Message 8 of 10
Flag Post
HP Recommended

... and it does not really work ...:smileyfrustrated:

0 Kudos
marco_db
New member
3 3 0 0
Message 9 of 10
Flag Post
HP Recommended

Hello,

... any news from HP experts ?

0 Kudos
valenteweb
Level 1
10 8 0 0
Message 10 of 10
Flag Post
HP Recommended

Good morning,


I resolved to install the driver found on internet on this SITE


There is no file configuration, it is installed by peripheral management, selecting the video card standard, updating the driver and pointing to that driver file just downloaded, now it seems ok.

 

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation