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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-05-2015 07:02 AM

HP Recommended
Product: K1H57EA#ABD
Operating System: Microsoft Windows 10 (64-bit)

I bought the HP 3005pr USB3.0 Port Replicator and tried to install the following driver software for windows 10:

http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943803&swItemId=ob_151042_1&swEnvOid=419...

 

 

But I get always the following message:

"A previous uninstall of HP Port Replicator Software is not yet complete. Please reboot your computer and run this installer again to installation."

 

After reboot I get the same message.

 

I have a HP ENVY 17 Notebook PC and made an upgrade from Windows 8.1 to 10 Home Edition.

 

What should I do next?

 

2 REPLIES 2

‎09-08-2015 09:29 AM - edited ‎10-27-2015 07:42 AM

HP Recommended

Hi @Man_Lack,  

 

 

Welcome to the HP Forums!:smileyhappy:

 

 

It is a wonderful  place to find answers and tips!

 


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

 

Learn How to Post and More

 

 

i grasp you are unable to install the updated driver for the HP 3005 port replicator for Windows 10. When you attempt the installation you get a message that the uninstall is not complete and to reboot your system.  After rebooting your system and retrying you get the same message again.

 

If you check Task Manager do you see the uninstaller listed or an unresponsive program.  If so you could try force quiting it.

 

Have you tried running the Windows troubleshooter to overcome this issue.

 

You could also try installing it in safe mode.  HP PCs - Windows Safe Mode (Windows 10, 😎

 

 

To say thanks for responding please click the thumbs up button below.

If this allowed you to complete the installation please choose accepted solution to help others.

 

 

Good Luck!

 

 

Sparkles1

‎10-26-2015 03:53 PM

HP Recommended

Hi

 

I solved the same issue by uninstalling the DisplayLink software and then install the port replicator driver again. You cans ee how I did it here: https://networksandrants.wordpress.com/2015/10/26/problems-with-hp-port-replicator-3005pr/

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