• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2014 10:27 PM

HP Recommended

My 2 year old hp 430 laptop does not turn on at times.  When this happenes I disconnect the power cord, take out the battery, plug  in the power cord and then insert the battery. This technique works some times, but not always. It may turn on if I repeat this couple of times. There is no luck without the battery as well.

 

Have you experts came across this issue before? If yes, please suggest a permanent solution to fix this.

 

Regards,

 

 

2 REPLIES 2

‎05-14-2014 10:58 PM

HP Recommended

Hi Sano,

 

I would suggest to try to  update the bios and chipset from the below provided link if it  does not work please contact  HP Technical support in your reagion.

 

Bios 

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5086738&sp...

 

Chipset

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5086738&sp...

I am an HP Employee.
The opinions expressed here are my personal opinions, not of HP.
This program is for making it easier for other people to find solutions, by giving an answer. Please click on “Accept as Solution” if it solves the system problem.
**Click the KUDOS thumb up on the left to say 'Thanks'**
Was this reply helpful? Yes No

‎05-14-2014 11:45 PM

HP Recommended

Hi,

 

This might work, try doing a hard reset first before calling support.

 

Hard reset:

1. Remove the battery and unplug the DC power adapter.
2. Press and hold the power button for more than fifteen seconds.
3. Plug in DC power adapter (leave the battery out for now), then press the power button.

 

Hope this works.

 

Cheers,

 

I work for HP & just trying to help...
* Click on White Kudos "Thumbs Up" to say thanks.
** Mark 'Accept As Solution' if it solves your problem.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.