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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2014 10:27 PM

HP Recommended

My 2 year old hp 430 laptop does not turn on at times.  When this happenes I disconnect the power cord, take out the battery, plug  in the power cord and then insert the battery. This technique works some times, but not always. It may turn on if I repeat this couple of times. There is no luck without the battery as well.

 

Have you experts came across this issue before? If yes, please suggest a permanent solution to fix this.

 

Regards,

 

 

2 REPLIES 2

‎05-14-2014 10:58 PM

HP Recommended

Hi Sano,

 

I would suggest to try to  update the bios and chipset from the below provided link if it  does not work please contact  HP Technical support in your reagion.

 

Bios 

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5086738&sp...

 

Chipset

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5086738&sp...

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‎05-14-2014 11:45 PM

HP Recommended

Hi,

 

This might work, try doing a hard reset first before calling support.

 

Hard reset:

1. Remove the battery and unplug the DC power adapter.
2. Press and hold the power button for more than fifteen seconds.
3. Plug in DC power adapter (leave the battery out for now), then press the power button.

 

Hope this works.

 

Cheers,

 

I work for HP & just trying to help...
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