HP 620 won't start up

[lordgrenville]

HI everyone,

My HP 620 (Windows 7), which has served me perfectly for over a year and a half, refuses to switch on. It was running fine last night and I shut it down after use. This morning, I tried to switch it on and only got the battery light on the side flashing white and orange.

The battery is fully charged, but anyway this is irrelevant: it will not switch on even with the battery removed and AC power connected. (Connecting it makes the abovementioned light flash.) I tried removing the battery and holding down the power button for a minute with no success.

The light seems to indicate a battery problem, but it seems clear that it something more. Is it the motherboard? RAM? Is there any way for me to test this before I go to a technician?

Thanks in advance,

Josh

[Vidya · Accepted solution]

This is a consumer support forum. The best people would be available in Commercial Community.Try the troubleshooting steps pertaining to the consumer products.

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