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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-24-2020 10:44 AM

HP Recommended
Product: Elite Book 840
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

i have the same issue than :https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/SOLVED-Graphic-card-problem-after-Win...

 

But the solution does not work (anymore?).

in the device manager the "Intel(R) HD Graphics Family" has an orrange triangle.

I several times deinstalled the device and downloaded intels newest driver.

 

I still have the issue.

Can you please help me since I urgently need to work with two screens. right now I am using an external graphic card but with a very low resultion and this should not stay forever..

 

I am running WIN10 PRO 64 Bit

 

Thank you

Regards

2 REPLIES 2

‎10-24-2020 02:25 PM

HP Recommended

@Laptopnotworkin 

 

Which generation of your machine ? I believe we have G6 now, my machine is G5

 

Regards.

BH
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‎10-25-2020 01:16 AM - edited ‎10-25-2020 01:16 AM

HP Recommended

Hi

 

it is a 

Hewlett-Packard HP EliteBook 840 G1, Mainboard 198F KBC Version 15.59, Intel® Core™ i5-4300U CPU @ 1.90GHz

 

thank you

regards

Christian 

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