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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-29-2014 04:12 AM

HP Recommended

hello 

 

I got a hp 840 g1 with a crashed hd from a client. now i changed to a ssd and wanted to install win8 from a bootable usb stick. as usb does not show in the boot options i wanted to change this in the bios, but bios is asking me for a password and the client has no idea what that password is. i tried to diconnect bios battery but this did not help anything. what can i do next ? because this way the laptop is useless when no installation can be done. please help ... thanks misanti

 

 

notebook specs : http://www8.hp.com/id/en/products/laptops/product-detail.html?oid=5443152#!tab=features

2 REPLIES 2

‎07-28-2014 08:11 AM

HP Recommended

I would suggest you to contact the HP support and provide them the details required for them to fix this issue HP support number is 1800 334 5144 ( shortcut is voice activated say Elitebook )

 

 

Click on " Kudos Star " icon on left hand side if resolved.

I am a HP employee, but the comments in this forum is of my own and does not represent HP

‎07-28-2014 10:45 AM

HP Recommended

Misanti.

 

There are no master password generators for ProBooks or EliteBooks.

 

You will need to contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

 

Or look at this link.

 

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility

 

Or replace the BIOS chip.

 

 http://www.ebay.com/itm/HP-Elitebook-950-840-755-745-725-Revolve-810-G1-G2-New-Bios-Chip-No-Password...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

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