• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2017 06:12 AM - edited ‎05-16-2017 06:46 AM

HP Recommended
Product: hp elitebook 840 g3 l3c65av
Operating System: Microsoft Windows 10 (64-bit)

Hey everyone,

 

on my new job I got a hp elitebook 840 g3 l3c65av  as my own notebook from my sysadmin a couple of months ago.

A few days ago I wanted to update the BIOS to a newer version (V01.14) since there are a lot of fixes and improvements.

However when trying to access the bios, it keeps asking for a bios administrator password, which i never set.

 

I assume the sysadmin set a password for the bios, however he left the company and no further details about what exact password was set is known to me.

 

 

I searched across the forums and found that it is possible to receive an unlock file from HP Tech support, however i cannot succeed in contacting HP support, the online chat was with some guy Pakriti, who wasn't very helpful and told me i should contact HP support Germany since I am in Germany for a couple of weeks on a trip.

 

Does it make sense to perform a BIOS recovery , will that reset the password? Is there any other way i can do that?

 

Any help would be really highly appreciated!

 

Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.