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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2017 05:03 AM

HP Recommended
Product: HP AIO PC 20-c020il
Operating System: Microsoft Windows 7 (64-bit)

I just purchased an HP 20-c020il  All-In-One desktop computer. i am installing windows 7 64bit . It acts as if it's installing windows 7, but when it gets to the screen which shows the language, time and - forgot the last drop down choice. I don't have use of the mouse or keyboard. I can't tab, use arrow keys, or anything. 

1 REPLY 1

‎02-26-2017 06:27 AM - edited ‎02-26-2017 06:28 AM

HP Recommended

Hi:

 

You have to run this tool to put the USB3 drivers into your W7 USB installation media.

 

There is a readme link for how to use the tool.  Download the applicable file for the operating system you plan to run the tool on.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

If you are using a W7 installation DVD, you will have to convert that to a USB installation file.

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